Information We Collect

We collect information that helps us deliver quality financial education and support your learning journey. The type of data we gather depends on how you interact with our services.

Personal Information You Provide

When you sign up for courses or contact us, we collect details like your name, email address, phone number, and postal address. If you're enrolling in paid programs, we'll need billing information too. Course applications might ask about your educational background and career interests—this helps us tailor your experience.

Automatically Collected Data

Our website collects technical information through cookies and similar tools. This includes your IP address, browser type, device details, and how you navigate our site. We use this data to improve site performance and understand what content resonates with visitors.

Learning Progress Information

As you work through courses, we track completion rates, assessment scores, and engagement patterns. This isn't about surveillance—it's how we spot where students struggle and where our content works well.

How We Use Your Information

Everything we collect serves a purpose. We don't hoard data for the sake of it.

• Delivering course content and educational materials you've enrolled in
• Processing payments and managing your account details
• Sending updates about your courses, upcoming programs, and relevant educational content
• Improving our teaching methods based on aggregate student performance data
• Responding to your questions and providing support when you need help
• Meeting legal obligations and protecting against fraudulent activity
• Developing new courses and resources based on student needs and interests

Legal Basis for Processing (Australian Context)

Under Australian privacy law, we need a lawful reason to collect and use your information. Here's where we stand:

• Consent: When you sign up for courses or subscribe to updates, you're giving us permission to use your information for those purposes
• Contract Performance: Processing your data is necessary to deliver the education services you've paid for
• Legitimate Interests: We use data to improve our services and prevent fraud, provided this doesn't override your privacy rights
• Legal Compliance: Sometimes we're required by Australian law to retain certain information, particularly financial records

Data Sharing and Disclosure

We don't sell your personal information. Period. But we do share data with trusted partners who help us run our business.

Service Providers

Payment processors handle transactions, email platforms deliver course updates, and hosting providers keep our content online. These companies only access the information they need to do their job, and they're contractually obligated to protect it.

Educational Partners

Some courses feature guest instructors or partner institutions. When relevant, we might share your enrolment information with these partners, but only with your knowledge and only what's necessary for course delivery.

Legal Requirements

If Australian law enforcement or regulatory bodies request information through proper legal channels, we'll comply. We might also disclose data to protect our rights or prevent harm.

Your Privacy Rights

Australian privacy law gives you significant control over your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal data we hold about you. We'll provide this within 30 days, free of charge for reasonable requests.

Correct Inaccuracies

If your details are wrong or outdated, let us know. We'll update them promptly. You can change most information directly through your account settings.

Request Deletion

You can ask us to delete your personal information, subject to certain limitations. We might need to keep some records for legal or accounting purposes, but we'll erase everything else.

Object to Processing

If you're uncomfortable with how we're using your data, speak up. You can object to marketing communications or certain types of processing. We'll respect your wishes unless we have compelling legitimate grounds to continue.

Data Portability

Want to take your data elsewhere? Request a portable copy of your information in a commonly used format.

To exercise these rights, email us at contact@trovexilano.com or write to us at our Banora Point address. We'll verify your identity before processing requests—standard security procedure.

Data Security Measures

Keeping your information safe is non-negotiable. We use industry-standard security practices:

• SSL encryption for all data transmitted between your browser and our servers
• Secure, password-protected databases with restricted employee access
• Regular security audits and vulnerability testing
• Staff training on privacy and security best practices
• Automatic logout after periods of inactivity
• Two-factor authentication options for account access

No system is completely bulletproof, but we take every reasonable precaution. If a data breach occurs that affects you, we'll notify you and the Office of the Australian Information Commissioner as required by law.

Data Retention

We don't keep your information forever. Here's our approach:

When data reaches the end of its retention period, we securely delete or anonymize it. Anonymized data—stripped of all identifying information—might be kept longer for statistical analysis.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device. They help us remember your preferences and understand how visitors use our site.

Types of Cookies We Use

Essential Cookies: Required for basic site functionality like logging in and accessing course materials. You can't opt out of these without losing access to key features.

Analytics Cookies: Help us understand which pages are popular and where visitors get stuck. We use this to improve navigation and content.

Preference Cookies: Remember your settings and choices so you don't have to re-enter them each visit.

Most browsers let you control cookies through settings. Blocking all cookies might break some site features, but you can usually block third-party cookies without issues.

International Data Transfers

While we're based in Australia and prefer Australian service providers, some tools we use operate on international servers. For example, certain cloud hosting services have global infrastructure.

When your data goes overseas, we ensure:

• The receiving country has privacy laws substantially similar to Australia's, or
• Contractual protections are in place requiring equivalent data protection standards
• You've been informed about the transfer and its implications

We're transparent about where your data might travel. If you have concerns about international transfers, contact us to discuss alternatives.

Children's Privacy

Our courses are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and discover your child has provided us with personal information without your permission, let us know immediately and we'll delete it.

Changes to This Policy

Privacy laws and our business practices evolve. We'll update this policy occasionally to reflect changes. When we make significant updates, we'll notify active users via email and post a notice on our website.

The "Last updated" date at the top shows when we last revised this policy. We encourage you to review it periodically, especially before enrolling in new courses.

Complaints and Disputes

If you're unhappy with how we've handled your personal information, please tell us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):